Helpful Support Contacts

Last updated: August 24, 2026

On-site Support

Email: Kohls.support@koddi.com

Reach out for help with:

  • Accessing or logging into KMN Katalyst

  • Reporting questions or unexpected data

  • Platform errors or technical issues

  • Issues viewing onsite campaigns or reporting

  • General questions about using the platform

  • Product or campaign setup and optimization questions related to onsite campaigns

Off-site Support

Email: kmn-katalyst@kohls.com

Reach out for help with:

  • Questions about offsite campaigns

Marketplace & Advertiser Setup

Email: marketplace@kohls.com & kmn-vendor-helpdesk@kohls.com

Reach out for help with:

  • Issues with products appearing on Kohl’s website

  • Questions about new advertiser account setup

Billing

Email: kmn.billing@kohls.com

Reach out for help with:

  • Billing-related questions

  • Invoice questions

  • End-of-fiscal-month billing questions

  • Issues with products appearing or not appearing on Kohl's website

  • Questions regarding new advertiser account setup

Not Sure Who to Contact?

Start with the Help Desk at Kohls.support@koddi.com or your Account Manager. Your question can be routed to the appropriate team if additional support is needed.