Transition FAQ

Platform Transition

Why are you transitioning to Koddi?

We at Kohl’s Media Network want to deliver the best product possible for our vendor partners. After a thorough review and evaluation of the marketplace we were impressed with Koddi’s platform and selected them as our new onsite advertising technology partner. With this partnership we’re able to bring our vendors new and better targeting capabilities to find your customers at the right time, increased customer engagement driven by improved relevancy and a more flexible and transparent platform built to scale with your business. 

When will the transition occur?

We will transition all accounts and campaigns on Sunday, August 3rd, 2025. 

Will there be any disruption to my campaigns during the transition?

There will be a brief disruption between the hours of 12a - 9a Sunday, August 3, 2025 as the migration is completed.

Will I need to do anything to migrate my campaigns?

No, all campaigns which cross over the transition date will be migrated for you. Additionally, any campaigns with a start date after the transition date will also be migrated for you as long as they are in the Promote IQs system before July 26th, 2025. 

Will historical campaign data be carried over?

Historical data will not be carried over however Kohl’s will retain all historical data in their database that can be accessed by request in addition to the existing wrap reports that will be completed through July 2025 with PIQ data. 

How long will I have access to my PromoteIQ campaign data?

Through August 31, 2025.

Platform Capabilities

What new capabilities does Kohl’s Media Network onsite advertising powered by Koddi offer that I didn’t have before?
Kohl’s is partnering with a best in class technology company, Koddi, to bring our vendors new and exciting capabilities. Firstly, new targeting capabilities such as keyword targeting are available on day 1.

Secondly, Koddi’s machine learning delivers a more relevant customer experience and we saw significant improvements to customer engagement during our extensive testing. Lastly, reporting is more robust and includes AI generated insights and recommendations, making the job of analyzing campaign performance easier and speed to market faster. 

Will I have more control or transparency into campaign performance?
Yes. The new system offers real-time reporting dashboards, customizable KPIs, and greater visibility into pacing, spend, and return on ad spend (ROAS).

Is there improved targeting or reporting available?
Absolutely. Expect enhanced targeting when you build new campaigns. Also, reporting has been upgraded with multi-metric views, export options, and attribution insights that go deeper than before.

Can I now access new ad formats (e.g., display, offsite, video)?
Onsite media remains the primary focus of the platform. Users have access to reporting for Display, Sponsored Brand Ads, and Product Listing Ads (PLAs).

Self-service users can also manage their PLA campaigns directly within the platform.

Will I still have access to support (managed service or self-serve)?
Yes. You can continue using managed service with our team, or explore new self-serve tools being introduced as part of the rollout. Flexibility remains based on your preferred engagement model.

Is the campaign setup process the same or different?
It's improved. While the overall structure is familiar, the new UI simplifies setup steps and introduces templates, creative previews, and error flagging to reduce setup time.

Will day parting be available?
Yes. Day parting is supported, allowing you to schedule ads for specific days and times to align with shopper behavior and campaign goals.

Will we be bidding on keywords or taxonomy locations like we did with PIQ?
Your ad eligibility is determined by the products you select for your campaign. Ads will be eligible to serve on searches related to the department, category, and subcategory that align with those products.

In addition to category-based bidding, you can further optimize performance by applying strategic keyword targeting. This enables you to set bid multipliers—boosts layered on top of your base bids—for high-priority keywords. Keyword-level reporting will be available to help you track performance and refine your strategy.

Costs and Billing

Are your media rates changing with the new platform?
No immediate rate changes are planned. Any future updates to rate cards will be communicated in advance, and we remain committed to competitive, performance-aligned pricing.

Will billing or invoicing processes change?
There will be no changes to the invoice process. Invoices will continue to be sent each fiscal month from KohlsTransactions@oracle.com. For any billing questions, ACH payments, or backup requests, please contact kmn.billing@kohls.com. 

Will there be new or different fees associated with campaign management?
There are no new fees as part of the platform switch.

Will billing terms change?

Payment terms will remain the same.

Training & Support

Will there be onboarding or training sessions for the new platform?
Yes. We’re offering live walkthroughs, recorded training modules, and help center documentation to get you up to speed quickly.

Who do I contact for support during the transition?
If you are a managed service partner, please connect with your sales manager. If you are a self service partner, you can reach out to kohls.support@koddi.com.

Will my existing point of contact change?
If you are a managed service vendor partner, no, your point of contact will not change with this transition. If you are a self service vendor partner, yes, you will reach out to a different support email address than before. 

What’s the Koddi login for Kohl’s?
You can access the Koddi login here: https://koddi.io/#/kohls/login